Terms and Condition

Last updated: May 28, 2026

IMPORTANT — READ CAREFULLY: This End-User License Agreement ("EULA" or "Terms") is a legal agreement between you (either an individual or a single entity, the "End User") and GuardVue for Internet-based services ("Services") that accompany this EULA. YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY USING THE SERVICES. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

1. Products and Services. End Users shall be required to provide their own broadband internet connection to access the Services. Their account will entitle them to access the Services in one single internet-enabled instance. If they have multiple accounts, they are eligible to receive an additional login (username/password) for each such eligible account outlined in the subscription.

2. The End User's Conduct and Use. The End User shall be solely responsible for the contents of his/her usage of the Products and for compliance with local, state, national, and international laws and regulations. The End User shall:

• Not use the Services for illegal or unlawful purposes;
• Not cause loss or create service degradation for other users;
• Comply with all regulations, policies, and procedures of networks connected to the Services.

3. Eligibility for Use of Services. Each End User must be at least 18 years old, or the age of majority as determined by the laws of his or her state or province of residency.

4. Safety and Parental Control. It is the End User's responsibility to exercise discretion and observe all safety measures required by law and their own common sense.

5. Intellectual Property. End Users agree not to copy, decompile, disassemble, reverse engineer, or manipulate any technology incorporated in the Services, or otherwise modify or tamper with any Devices required to use the Services.

6. Security and Access to Password Protected / Secured Areas. The data transmitted between the servers and the Devices is encrypted for the End User's protection. However, the security of information transmitted through the Internet can never be guaranteed. The End User agrees that GuardVue and its resellers and/or representatives are not responsible for any interception or interruption of any communications through the Internet or for changes to or losses of data. The End User agrees to be responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password-protected or secure areas of the Products and Services.

7. Service Interruptions. The End User acknowledges that the Services may be unavailable or interrupted from time to time for a variety of reasons, such as environmental or topographic conditions and other factors, many of which we cannot control. Services might also not be available in certain places. GuardVue, its distributors, resellers, or agents are not responsible for any interruptions of the Services.

8. "As Is". THE USE OF THE SERVICES IS ENTIRELY AT THE END USER'S OWN RISK, AND THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE PRODUCTS AND SERVICES, INCLUDING WITHOUT LIMITATION THE RESULTS OBTAINED THROUGH THE PRODUCTS AND SERVICES. NO WARRANTY, EITHER EXPRESS OR IMPLIED, IS MADE TO THE END USER REGARDING THE PRODUCTS AND SERVICES OR ANY CAMERA, SENSOR, OR OTHER DEVICE, OR THAT ACCESS TO OR USE OF THE PRODUCTS AND SERVICES OR WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE. ALL SUCH WARRANTIES (INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT) ARE DISCLAIMED. THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. THE PRODUCTS AND SERVICES PROVIDER IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD PARTIES. WE SHALL NOT BE LIABLE FOR ANY DAMAGES SUFFERED (INCLUDING DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES) ARISING OUT OF USE OF THE PRODUCTS AND SERVICES OR INABILITY TO GAIN ACCESS TO OR USE THE PRODUCTS AND SERVICES OR OUT OF ANY BREACH OF ANY WARRANTY. THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE PRODUCTS AND SERVICES. WE WILL NOT BE LIABLE FOR ANY LOSS OF OR USE OF THE END USER'S DNS NAME, OR FOR INTERRUPTION OF BUSINESS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE.

9. Your Risk. YOU AGREE THAT YOUR ACCESS TO AND USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE IS AT YOUR SOLE RISK. YOU WILL NOT HOLD US OR OUR CONTRACTORS OR LICENSORS, AS APPLICABLE, RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM YOUR ACCESS TO OR USE OF THE PRODUCTS AND SERVICES OR WEBSITE, INCLUDING WITHOUT LIMITATION ANY DAMAGE TO ANY OF YOUR COMPUTERS OR DATA. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ANY PERSON SHALL CREATE A WARRANTY OR GUARANTEE IN ANY WAY WHATSOEVER RELATING TO THE PRODUCTS AND SERVICES OR WEBSITE.

10. Third Parties. THE THIRD-PARTY LINKS, SERVICES, GOODS, RESOURCES, AND CONTENT, IF AVAILABLE ON THE SERVICE, ARE NOT CONTROLLED BY US. ACCORDINGLY, WE MAKE NO WARRANTIES REGARDING SUCH THIRD-PARTY SERVICES, GOODS, RESOURCES, AND CONTENT, INCLUDING WITHOUT LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND NON-INFRINGEMENT. WE WILL NOT BE LIABLE FOR YOUR ACCESS TO, USE OF, OR DOWNLOADING OF CONTENT AVAILABLE ON OR THROUGH THE PRODUCTS AND SERVICES.

11. Federal, State, Provincial Law. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE DISCLAIMERS, WAIVERS, AND LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.

12. No Rental / Commercial Hosting. You may not rent, lease, lend, or provide commercial hosting services with any GuardVue products or services.

13. Consent to Use of Data. You agree that GuardVue and its affiliates may collect and use technical information gathered as part of the Services provided to you, if any, related to the Services. GuardVue may use this information solely to improve our products or to provide customized services or technologies to you and will not disclose this information in a form that personally identifies you.

14. Fair Usage Policy. A fair usage policy applies to the Fixed Cloud Plans. The Fixed Cloud Plans were developed to guarantee additional discounts for customers, as well as predictability and control in the billing process. Fair usage is based on the average bandwidth consumption per month and allows for some overages. In case of excessive data consumption, the specific camera plans will be automatically switched to the Pay-As-You-Go plan model to reflect the total data consumed. A warning notification of excessive bandwidth usage will be issued at the end of the month when the overage took place. EXTRA CHARGES COULD BE APPLIED.

15. Links to Third-Party Sites. GuardVue is not responsible for the contents of any third-party sites or services, any links contained in third-party sites or services, or any changes or updates to third-party sites or services. GuardVue is providing these links and access to third-party sites and services to you only as a convenience, and the inclusion of any link or access does not imply an endorsement by GuardVue of the third-party site or service.

16. Additional Software / Services. This EULA applies to updates, supplements, add-on components, or Internet-based services components of the Software that GuardVue may provide to you or make available to you, unless they are accompanied by separate terms. GuardVue reserves the right to discontinue Internet-based services provided to you or made available to you through the use of the Software.

17. Export Restrictions. You acknowledge that the Software is subject to U.S. export jurisdiction. You agree to comply with all applicable international and national laws that apply to the products and services, including the U.S. Export Administration Regulations, as well as end-user, end-use, and destination restrictions issued by U.S. and other governments.

18. Termination. Without prejudice to any other rights, GuardVue may terminate this EULA if you fail to comply with the terms and conditions of this EULA. In such event, you must destroy all copies of the Software and all of its component parts.

19. Applicable Law. If you access GuardVue services in the United States, this EULA is governed by the laws of the State of New York. If you acquired this Service in Canada, unless expressly prohibited by local law, this EULA is governed by the laws in force in the Province of Alberta, Canada; and, in respect of any dispute which may arise hereunder, you consent to the jurisdiction of the federal and provincial courts sitting in Edmonton, Alberta. If you acquired this Service in the European Union, Iceland, Norway, or Switzerland, then local law applies. If you acquired this Software in any other country, then local law may apply.

20. Entire Agreement; Severability. This EULA forms the entire agreement between you and GuardVue relating to the Services, and it supersedes all prior or contemporaneous oral or written communications, proposals, and representations with respect to the Services or any other subject matter covered by this EULA. To the extent the terms of any GuardVue policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. If any provision of this EULA is held to be void, invalid, unenforceable, or illegal, the other provisions shall continue in full force and effect.

21. Exclusion of All Other Terms. To the maximum extent permitted by applicable law, and subject to any guarantee provided above, GuardVue disclaims all warranties, conditions, and other terms, either express or implied (whether by statute, common law, collaterally, or otherwise), including but not limited to implied warranties of satisfactory quality and fitness for a particular purpose with respect to the Services.

22. SMS / Text Messaging Program Terms.

22.1 Program Description. By providing your mobile number and opting in, you consent to receive text message alerts and notifications from GuardVue related to the Services. These are transactional messages, not marketing. Message types may include: security and event notifications (e.g., motion, person, or vehicle detection from your monitored cameras); service and outage updates; and account, subscription, or billing notices. GuardVue does not send promotional or marketing text messages under this program.

22.2 Message Frequency. Message frequency is recurring and varies based on activity detected by your cameras and the notification rules you configure in your account. Because alerts are triggered by events, the number of messages you receive depends on your camera activity and settings.

22.3 Message and Data Rates. Message and data rates may apply. Such charges are billed by and payable to your mobile service provider. GuardVue is not responsible for any charges imposed by your carrier.

22.4 Opt-Out. You may stop text alerts at any time by replying STOP to any message you receive from us. After you send STOP, we will send one confirmation message and will not send further texts unless you opt back in. Note that opting out of text alerts may affect your ability to receive timely security notifications. You may also opt out by contacting Customer Care using the details in Section 22.6.

22.5 Help. For help, reply HELP to any message, or contact Customer Care using the details below.

22.6 Customer Care. For questions about the alert program or the Services, contact GuardVue Customer Care at support@guardvue.net.

22.7 Privacy. Mobile information is handled in accordance with our Privacy Policy, available at https://www.guardvue.net/privacy-policy. Mobile opt-in and consent data are not shared with third parties for their marketing purposes.

23. Not an Insurer; No Guarantee of Safety or Prevention. GuardVue is a provider of video monitoring, analytics, and related guard-response services. GuardVue is NOT an insurer and does not provide insurance of any kind. The fees charged are for the Services only and are not insurance premiums. GuardVue does not guarantee or warrant that the Services will prevent or detect any loss, theft, trespass, vandalism, injury, death, property damage, or other event, or that the Services will deter criminal or other activity. The End User acknowledges that no security or monitoring system can prevent all incidents. The End User is solely responsible for obtaining and maintaining adequate insurance covering persons and property at any monitored premises. Any amounts payable by GuardVue under these Terms are limited as set out in Section 29 (Limitation of Liability).

24. Nature and Limitations of Monitoring and Guard Response. Where the End User's subscription includes monitoring and/or guard-response services: (a) GuardVue does not guarantee that every event will be detected, that detection will be accurate, or that any alert, notification, or response will occur within any particular time or at all; (b) the Services rely on cameras, sensors, internet connectivity, third-party networks, and machine-learning analytics, each of which may fail, produce false positives or false negatives, or be unavailable; (c) the Services are not a substitute for emergency services, and the End User should contact 911 or local emergency services directly in any emergency; and (d) any dispatch of guards or notification to authorities is provided on a reasonable-efforts basis, and GuardVue is not responsible for the acts, omissions, or response times of police, fire, medical, or other third-party responders.

25. Customer Responsibility for Surveillance, Recording, and Privacy Law Compliance. The End User is solely responsible for ensuring that its installation and use of cameras, sensors, recording, and analytics complies with all applicable laws, including privacy, data protection, surveillance, video and audio recording, and biometric laws. Without limiting the foregoing, the End User shall: (a) position cameras and configure the Services only in areas and in a manner permitted by law; (b) provide all legally required notices and signage and obtain all legally required consents from individuals who may be recorded or analyzed; (c) comply with all laws governing audio recording, including any "two-party" or "all-party" consent requirements; (d) comply with all laws governing the collection and use of biometric or facial-recognition data, including, where applicable, the Illinois Biometric Information Privacy Act (BIPA) and similar laws; and (e) in Canada, comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation. The End User shall not use the Services to record or monitor any location or person where it does not have the legal right to do so. As between the End User and GuardVue, the End User is the party responsible for, and the controller of, the personal information captured through its use of the Services.

26. Video Data and Content: Ownership, Retention, and Deletion. As between the parties, the End User owns the video footage and other content captured through its use of the Services ("Customer Content"). The End User grants GuardVue a non-exclusive, worldwide license to host, store, transmit, process, and analyze Customer Content, and to use it as necessary to provide, maintain, secure, and improve the Services, including running analytics and delivering monitoring and guard-response services. Retention of Customer Content is configured on a per-camera basis through the End User's account. Each camera retains footage only for the retention period selected for that camera, and footage that reaches the end of its applicable retention period is automatically and permanently deleted at that time. The End User is responsible for selecting retention periods appropriate to its needs and legal obligations, and for exporting or preserving any footage it wishes to keep before deletion. Deleted Customer Content cannot be recovered. Upon termination or cancellation of the Services, Customer Content will be deleted in accordance with the then-current retention settings and GuardVue's standard deletion processes. GuardVue's handling of personal information is further described in its Privacy Policy at https://www.guardvue.net/privacy-policy.

27. Fees, Billing, Renewal, and Taxes.

(a) Fees. The End User agrees to pay all fees for the Services in accordance with the subscription plan and pricing selected at the time of purchase, including any applicable usage-based or Pay-As-You-Go charges described in Section 14.

(b) Billing. Unless otherwise stated, fees are billed in advance on a recurring basis according to the billing cycle for the selected plan.

(c) Automatic Renewal. Subscriptions automatically renew at the end of each billing cycle for a further period of the same length, at the then-current rates, unless cancelled before the renewal date in accordance with Section 28. By subscribing, the End User authorizes GuardVue to charge the End User's payment method on a recurring basis until cancelled.

(d) Price Changes. GuardVue may change its fees from time to time. GuardVue will provide at least thirty (30) days' notice of any price increase, and the new fees will apply from the next billing cycle following the notice period.

(e) Taxes. All fees are exclusive of taxes. The End User is responsible for all applicable taxes, levies, and duties, other than taxes based on GuardVue's net income.

(f) Late or Failed Payment. If a payment is not received when due, GuardVue may suspend or terminate the Services and may charge interest or late fees to the extent permitted by law.

(g) Refunds. Except as required by law, fees are non-refundable, and cancellation does not entitle the End User to a refund for any partial or unused billing period.

28. Term and Cancellation. These Terms apply for as long as the End User uses the Services. The End User may cancel the Services at any time through its account or by contacting Customer Care at support@guardvue.net. Cancellation takes effect at the end of the then-current billing cycle, and the End User will continue to have access to the Services until that time. Following cancellation, recurring billing will stop and Customer Content will be handled as described in Section 26.

29. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GUARDVUE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY THE END USER TO GUARDVUE FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). IN NO EVENT SHALL GUARDVUE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, OR FOR ANY LOSS, THEFT, PROPERTY DAMAGE, PERSONAL INJURY, OR DEATH, EVEN IF GUARDVUE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS SECTION DOES NOT LIMIT LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

30. Indemnification. The End User agrees to indemnify, defend, and hold harmless GuardVue and its affiliates, resellers, distributors, agents, officers, directors, and employees from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) the End User's use of the Services; (b) the End User's violation of these Terms or any applicable law, including any surveillance, recording, privacy, or biometric law; (c) any Customer Content or the End User's recording, monitoring, or analysis of any person or location; or (d) any claim by a third party arising from any of the foregoing.

31. Changes to These Terms and Conditions. GuardVue may modify these Terms from time to time. When changes are made, GuardVue will update the "Last updated" date above and post the revised Terms on its website. Material changes will be communicated by reasonable means, which may include email or in-product notice. The End User's continued use of the Services after the revised Terms take effect constitutes acceptance of the changes. If the End User does not agree to the revised Terms, the End User must stop using the Services.

32. Dispute Resolution.

(a) Informal Resolution. Before commencing any formal proceeding, the End User agrees to first contact GuardVue at support@guardvue.net and attempt in good faith to resolve the dispute informally for a period of at least thirty (30) days.

(b) Binding Arbitration. Except as provided in Section 32(e) and 32(f), the End User and GuardVue agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally shall be resolved by final and binding arbitration on an individual basis, rather than in court. For End Users in the United States, arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, and shall take place in the State of New York or, at the End User's election, in the End User's county of residence, or by telephone or videoconference. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. The End User and GuardVue agree that each is waiving the right to a trial by jury.

(c) Class Action Waiver. The End User and GuardVue agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding. If this Class Action Waiver is found to be unenforceable as to a particular claim or request for relief, then that claim or request shall be severed and may proceed in court, while all other claims shall remain in arbitration.

(d) 30-Day Right to Opt Out. The End User may opt out of the arbitration agreement and class action waiver in Sections 32(b)–(c) by sending written notice to support@guardvue.net within thirty (30) days of first accepting these Terms. The notice must include the End User's name, account information, and a clear statement that the End User wishes to opt out of arbitration. An End User who opts out within this period will resolve disputes in court in accordance with Section 32(g). Opting out of arbitration has no effect on any other provision of these Terms.

(e) Exceptions. Notwithstanding the foregoing, either party may: (i) bring an individual claim in small claims court if the claim qualifies; and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property or other proprietary rights.

(f) Where Arbitration Is Not Permitted. The arbitration agreement and class action waiver in this Section apply only to the maximum extent permitted by applicable law. If the End User is a resident of a jurisdiction in which a pre-dispute agreement to arbitrate or a waiver of class proceedings is prohibited or unenforceable — which, in Canada, may include consumers in certain provinces — then Sections 32(b)–(d) do not apply to that End User, and disputes will instead be resolved in accordance with Section 32(g).

(g) Governing Law and Forum. Except to the extent a dispute is subject to arbitration under this Section, disputes are governed by the law and subject to the courts set out in Section 19 (Applicable Law).

33. General Provisions.

(a) Force Majeure. GuardVue is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, power or internet failures, network or carrier outages, labor disputes, government action, or war or terrorism.

(b) Assignment. The End User may not assign or transfer these Terms without GuardVue's prior written consent. GuardVue may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

(c) Waiver. No failure or delay by GuardVue in exercising any right is a waiver of that right.

(d) Relationship of the Parties. The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship.

(e) Notices. GuardVue may provide notices to the End User by email, through the Services, or by posting on its website.

(f) Survival. Provisions that by their nature should survive termination — including those on disclaimers, limitation of liability, indemnification, intellectual property, data, and governing law — will survive termination or cancellation of the Services.